OCCUPATIONAL VIOLENCE PREVENTION, AGGRESSION MANAGEMENT AND FRONT LINE ADAPTIVE COMMUNICATION (FLAC) PROGRAMS
Programs are designed to build capability in front line staff managing situations of confrontation and aggression and to prevent occupational violence. Programs are face to face with eLearn options available and course duration is either 4, 8 or 16 hours.
For all health professionals, PCC provide both managers and first response code grey and code black training programs to equip staff to manage dangerous incidents of aggression within the health environment.
This 5-day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end negotiator incidents. The course is the first of its kind offered outside policing agencies and allows for full integration with existing police negotiator units.
The Incident controller program is 16 hours in duration and trains staff to perform level 2 incident control. Participant’s learn to work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments.
The AST (induction and recurrent) Course provides skills for aviation industry staff that complies with Aviation Transport Security Regulations (ATSR) and International Civil Aviation Organisation (ICAO) requirements whilst conforming to company UOF approach, operational requirements and stakeholder expectation.
The advanced driver awareness and perception training course (adapt) is designed to increase driving skills and safety. The 5-day program provides a proven system of car control and is delivered by a team of emergency service driving instructors with a wealth of experience in both training and operations.
Defensive and last resort tactics courses are built in close liaison with the client ensuring that there is a valid need for such training and that the taught application is appropriate. Programs all include use of force legislation and relevant internal policy.
Pro-Com offers a range of human behaviour programs each designed to fit the needs of the working environment and challenges faced. Behavioural detection training has been delivered across several industries including hospitality, retail, compliance and sport with tremendous benefits to affording safe and secure environments.
Pro-Com has recently launched a manual handling training program for prevention of injury in the workplace that is unlike any other. More than 6 months in design and development, this state of the art 8-hour course has been built by a team of leading physiotherapists, osteopaths and sports physiologists together with paramedics and experts from the operational healthcare sector to educate staff.